At Asgard Case, we strive to ensure you are completely satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
1. Returns
We accept returns under the following conditions:
- Eligibility: Items must be unworn, unwashed, and in the same condition as received, with original packaging intact.
- Time Frame: You have 30 days from the date of delivery to request a return.
- Non-Returnable Items: Custom-printed personalized items, gift cards, and final clearance items are non-returnable unless defective.
2. Refunds
Once your return is received and inspected at our fulfillment facility, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.
- Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.
- Late or Missing Refunds: If you haven’t received your refund after 10 business days of notification, please first check your bank or credit card statement, then contact us at support@asgardcase.com.
3. Exchanges & Damaged Items
We replace items promptly if they arrive defective, misprinted, or damaged. If you need an exchange, please email us at support@asgardcase.com with photos of the defect, your order number, and description.
4. Return Shipping Address
To return your item, please mail your package to our USA fulfillment center:
Asgard Case Returns
5455 NW 108th Ave
Sunrise, FL 33351, United States
5. Customer Support
For any questions or assistance regarding returns or refunds, please reach out to us:
Email: support@asgardcase.com
Phone: +62 812-2219-8406
